Refund Policy

Last updated October 2026

All purchases on Hourglass are final. We do not give refunds.

Buying time is a digital service that starts as soon as payment is confirmed. Your time is added to the listing at that moment and it counts down whether or not you are looking at it.

Exceptions

If you email us within 7 days, we will fix or refund these:

• You were charged twice for the same purchase.
• You were charged but the time was not added to your listing.
• Your listing was removed by us for a reason that turns out to be our mistake.

Not covered

• Changing your mind, or buying the wrong number of hours.
• Being outranked later, or a drop on Today's board.
• Not getting the visitors, clicks or sales you hoped for.
• Listings removed for breaking the Rules or the Terms.

How to ask

Email srikanthlingapuram04@gmail.com with the email you paid with and your payment receipt.